Elanti Service Management System – Overview

Businesses are demanding service guarantees

More and more enterprise customers have outsourced their corporate networks to service providers using virtual private networks (VPN) in order to drive down their operational cost.
However driving down the cost is only one important customer aspect. IT network infrastructure is mission critical for customers whose entire business processes are based on effective data communications. It is essential for these customers that their VPN is both highly reliable and performs to meet their business process requirements.
When an enterprise chooses to outsource, it wants to:

• know that it is getting the network service it is paying for
  
  
• know that its service is performing to their expectations and be informed in a timely and effective manner when it is not
  
  
• get the service quality and availability they expect

Companies want to control, manage and visualize their IP VPN based services end-to-end and receive service guarantees instead of service level agreements.

Elanti Service Management System

Elanti aligns customer experience with customer expectations

The Elanti Service Management System (ESMS) enables service providers to meet their customers’ expectations. We align customer experience with customer expectations, building the basis for strong and profitable customer relationships.

Our solution uniquely brings back mission critical data and control to business users with end-to-end system visualization and operating control. It seamlessly integrates all internal and outsourced IT systems and applications into one cohesive platform to visualize, assure and fulfill their services.

The core applications of the Elanti Service Management Solution are:

1. Service Visualization Application – delivers a graphical service visualization that provides both service providers and their customers with a consolidated view of their VPN service. Customers can extend their VPN service view by including their own IT and network applications to allow true end-to-end service visualization.
   
   
2. Service Assurance Application - enables service providers and their customers to automate pro-active testing of all service elements. Tests are defined at the business application level, without the need to identify underlying elements. A policy based notification mechanism ensures an event triggered notification (e.g. service level degradation, service outage, etc.) reaches relevant end-users.
   
   
3. Service Level Control Application – delivers customer driven, on-demand quality management of VPN services. Customers can dynamically manage the quality of their VPN services in real-time. Service level changes and priorities are applied at the business application level without the need to drill down to the various network elements.

The Elanti Service Management System enables users to ensure service availability, mitigate potential system risks, adjust to market conditions, and improve overall business processes. This greatly enhances revenue streams and customer loyalty for the service provider and reduces operational and capital expenditures for them as well as their customers.